Privacy Policy

Introduction

Frosty Pine ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage our services.

This policy applies to information we collect through our website, via email, during consultations, and throughout any projects we undertake on your behalf.

Information We Collect

We collect several types of information depending on how you interact with us:

Information You Provide Directly

When you contact us for a consultation or project enquiry, we collect information you voluntarily provide, which may include:

• Your name and contact details (email address, postal address)
• Property information and location
• Details about your renovation or design requirements
• Budget considerations and timeline preferences
• Any other information you choose to share during consultations

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• IP address and general geographic location
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website addresses

Project-Related Information

If you become a client, we collect additional information necessary to deliver our services:

• Detailed property measurements and photographs
• Structural surveys and building condition reports
• Design preferences and material selections
• Payment information and billing details
• Communication records regarding your project

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Responding to your enquiries and consultation requests
• Preparing design proposals and quotations
• Planning and executing renovation projects
• Communicating with you about project progress
• Processing payments and maintaining financial records
• Providing after-service support and warranty management

Business Operations

• Improving our website functionality and user experience
• Analysing how our services are used to make improvements
• Maintaining records for legal and regulatory compliance
• Protecting against fraud and security threats

Marketing Communications

With your explicit consent, we may occasionally send you information about:

• New services or capabilities
• Design insights and renovation tips
• Special offers or promotional opportunities

You can withdraw consent for marketing communications at any time by contacting us directly.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill our contractual obligations when providing renovation and design services
• Legitimate Interests: Processing necessary for our business operations, provided it doesn't override your privacy rights
• Legal Obligation: Processing required to comply with financial, tax, and regulatory requirements
• Consent: Processing based on your explicit consent, such as for marketing communications

Information Sharing and Disclosure

We do not sell your personal information. We share information only in the following limited circumstances:

Service Providers

We work with trusted third parties who assist in delivering our services, including:

• Architects and structural engineers for design and planning
• Specialist subcontractors for specific trades
• Material suppliers and manufacturers
• Professional advisors including accountants and solicitors

These parties are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose information when required by law, such as:

• Complying with court orders or legal processes
• Responding to lawful requests from authorities
• Protecting our legal rights or defending against claims
• Preventing fraud or ensuring safety

Business Transfers

If our business is sold or merged with another company, your information may be transferred to the new owners, who would be required to continue protecting it according to this policy.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

• Enquiry Information: Retained for two years if no project proceeds
• Client Project Records: Retained for seven years after project completion for warranty purposes and legal requirements
• Financial Records: Retained for seven years to comply with tax regulations
• Marketing Consents: Retained until you withdraw consent

After these periods, we securely delete or anonymise your information.

Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Secure storage systems with restricted access
• Regular security assessments and updates
• Staff training on data protection principles
• Secure disposal of physical documents containing personal data

While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security but commit to notifying you of any breach that might affect your rights.

Your Rights

Under data protection law, you have several rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your data in certain circumstances
• Restriction: Request that we limit how we use your information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing that requires it

To exercise any of these rights, contact us at [email protected]. We will respond within one month of receiving your request.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites operated by suppliers, industry organisations, or other parties. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

International Data Transfers

We primarily operate within the United Kingdom and store data on servers located in the UK. If we transfer data outside the UK or European Economic Area, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or, for clients with ongoing projects, by direct communication.

The date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: [email protected]
Post: Frosty Pine, 42 Woodland Avenue, Birmingham, B15 3QR, United Kingdom

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: ico.org.uk